The online experience, customer support etc. are excellent. Prompt responses, timely information etc.
Drivers provided for the two cars were of the absolute worst quality - crude, misbehaving, and spent most of their time trying to offload short journeys on each other - usko boliye, usko boliye. Total km covered was less than 20 (both cars combined). Still the horrible experience.
Since it is Calcutta and I don't have a strong support base here, I kept my cool and put up with it. If it had been Delhi I would have decapitated them, slowly.